GovLoopPressReleases Digital Globe Strategies
In November of last year, the UK Government released their Digital Government Strategy. As a lot of attention here in the states has been placed on the federal Digital Government Strategy I thought it would be interesting to take a look at the UK’s version, and find any lessons learned we could apply here in the states. Like in the US, the UK’s digital government strategy was developed out of the need to accommodate a society increasingly dependent on technology. As technology continues to permeate deeper into our lives, we turn to the web to request services, pay bills, and interact with our government. This trend has led to many agencies developing new web strategies and allow citizens to perform more transactions through self-service platforms. The UK strategy lays out 14 goals and milestones to improve technology in government. The website states, “The strategy contains 14 actions which we have tried to ensure are meaningful and measurable. We recognize that departments are often more different than they are alike, so their departmental digital strategies – due for publication in December – will set out how they will each deliver the actions in light of their own users and services.” I really enjoyed the quote, and the leadership philosophy the UK has embraced. Similar to the US, the quote is the indication that UK leaders understand that part of leadership is setting the vision, articulating the goals and providing a road map, but letting the agency leads drive the car to the final destination. The UK’s 14 goals can be found below, followed by some parallels I saw to the US strategy. Overall, both the US and UK are taking the right approach to improving technology in government, and fully leveraging emerging tools to transform and redefine the customer experience for citizens. Here’s the UK version:
This discussion will continue in a future GovLoop report. At GovLoop we are currently working on a new research report, exploring how agencies are implementing aspects of a digital government strategy, and how emerging technology trends are impact government at the state and local level. We also are going to compare the UK and the US digital strategy plans, with that; here is your chance to take part in the report. We’ll be releasing a survey soon, but feel free to leave a comment sharing your success with digital government. To get the conversation started, I’ve listed ten parallels between the US and UK Digital Government Strategy, and would love to hear some of your ideas.
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